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© Healpay


Introducing: Convenience Fees for Portal

By: LaToya Irby

© Healpay

We’ve integrated with PayScout’s Paywire gateway which allows us to expand our payment processing technologies to include convenience fee processing, allowing merchants to reduce payment processing costs securely without putting their business at risk.

Convenience fees are available for online payments through our Portal for credit card, debit card, and ACH processing. Fees are charged as a flat amount. The solution is fully compliant with card brand rules, state laws, and the FDCPA, eliminating concerns about lawsuits, fines, or merchant cancellation.

Before completing a transaction, consumers receive a disclosure of the fee along with customizable instructions for avoiding the convenience fee, e.g. mailing a payment. Once the payment processes, consumers will see a single payment, including the principle and the flat amount of the convenience fee, in compliance with card brand rules.

A handful of states have legislation that prohibits convenience fees. Built-in logic determines whether a convenience fee can be applied based on the consumer’s state of residence.

Restricted States & Territories as of April 2020

  • Colorado
  • Connecticut
  • Kansas
  • Maine
  • Massachusetts
  • Oklahoma
  • Puerto Rico

Interested in adding convenience fees to your HealPay Portal? Contact Sales today.